Report A Leak

Cullman Service Area: (256)734-0565
Warrior Service Area: (205)647-2333

Natural Gas Safety

Natural gas is a colorless, odorless, gas until we add an odorant to give it that distinctive smell similar to rotten eggs or cabbage.  This odor is added to ensure you can quickly and safely detect a natural gas leak by smell.
What should I do if I think I smell gas inside a home or building?
Flame Bullet Evacuate yourself and others from the building immediately.
Flame Bullet Do not operate a telephone, electrical devices, switches, or other sources of ignition.
Flame Bullet Leave the door open, go to another location, and call 911 or our emergency number to make a report. In the Cullman service area dial (256)734-0565 or in the Warrior service area dial (205)647-2333. Both numbers are staffed 24 hours a day. Be sure and leave a number where you can be reached.
Flame Bullet Wait in an area that is as far away from the structure as possible that you can still see when our service personnel arrive. They may have additional questions or need to notify you when it is OK to return to the building.
What should I do if I think I smell gas outside?
Flame Bullet Evacuate yourself and others from the area immediately.
Flame Bullet Extinguish all sources of ignition and do not operate anything that could create a spark.  Do not start cars, machinery, etc.
Flame Bullet Call 911 or our emergency number to make a report.  In the Cullman service area dial (256)734-0565 or in the Warrior service area dial (205)647-2333.  Both numbers are staffed 24 hours a day.  Be sure and leave a number where you can be reached.
Flame Bullet Wait in an area that is as far away from the structure as possible that you can still see when our service personnel arrive.  They may have additional questions or need to notify you when is is OK to return to the area.
Facts about Carbon Monoxide and what to do if you suspect it is present:
Flame Bullet What is carbon monoxide?
Carbon monoxide, or CO, is an odorless, colorless gas that can cause sudden illness and death.
Flame Bullet Where is CO found?
CO is found in combustion fumes, such as those produced by cars and trucks, small gasoline engines, stoves, lanterns, burning charcoal and wood, and gas ranges and heating systems when venting is not operating properly.  CO from these sources can build up in enclosed or semi-enclosed spaces.  People and animals in these spaces can be poisoned by breathing it.
Flame Bullet What are the symptoms of CO poisoning?
The most common symptoms of CO poisoning are headache, dizziness, weakness, nausea, vomiting, chest pain, and confusion.  High levels of CO inhalation can cause loss of consciousness and death.  Unless suspected, CO poisoning can be difficult to diagnose because the symptoms mimic other illnesses.
Flame Bullet If you think Carbon Monoxide is present or venting needs inspection, evacuate yourself and others from the area and call 911 or our emergency number immediately.  In the Cullman service area dial (256)734-0565 or in the Warrior service area dial (205)647-2333Both numbers are staffed 24 hours a day.  Be sure and leave a number where you can be reached.