You now have the option of making a one-time payment with or without setting up an online account. If you setup an online account will have the ability to:
- Manage and pay multiple Gas service accounts
- Schedule your preferred pay date up to the due date
- Pay by debit card or credit card (Visa, MasterCard & Discover)
- Schedule recurring payments
- View history of online payments (moving forward)
- View consumption history (moving forward)
- View phone number and email address on account
To pay your bill online requires both a Customer # and a PIN #. Both numbers are located on your billing statements. The Customer # and PIN # are also required to make payments utilizing the automated Pay-By-Phone telephone system at 844-756-2093.
These changes are being made to provide an easier and more user-friendly online experience for our customers. In the coming months additional features will be added (including iPhone & Android mobile apps).
Please notify our office if you have any issues or find any errors in the online payment portal.
Do not pay online if you have been disconnected or are close to being disconnected for non-payment. Please contact our office. Online payments made before 7:00 pm are posted the next business day. Payments after 7:00 pm are not posted until the second business day.
To pay your bill online requires both a Customer # and a PIN #. Both numbers are located on your billing statement. The Customer # and PIN # are also required to make payments utilizing the automated Pay-By-Phone telephone system at 844-756-2093.
Payment over the Phone
The Customer # and PIN # are required to make payments utilizing the automated IVR telephone system at 844-756-2093.
Cullman-Jefferson Counties Gas District provides an online service that allows customers to view their accounts and pay their bills online. This is performed via a link on this website which will be directed to a SSL (Secure Sockets Layer) protected page to process or view a customer’s bill. Before you use this online service, you and any person you authorize to perform these functions on your account must agree to the following terms and conditions:
Information Collection - Customer bills are stored and maintained on a secured off-site server, which is protected by a SSL (Secure Sockets Layer) certificate, firewall, and appropriate virus protection software. You will be directed to the site of a third party credit card processor, which will be protected with a SSL (Secure Sockets Layer) certificate and other pertinent security software for the credit card payment transaction. You will return to the Cullman Jefferson Counties Gas District Website once the payment has been processed. Cullman-Jefferson Counties Gas District will not store or process any credit card information other than the receipt or bill information of the payment, from the credit card processor, of the transaction. Cullman-Jefferson Counties Gas District will not collect any further personal information other than what is needed to handle processing of the customers online bill payment.
Security - Cullman-Jefferson Counties Gas District is committed to ensuring the security of your personal identifiable information. We will take reasonable precautions to protect this information from loss, misuse, unauthorized disclosure or alteration, including, putting in place appropriate physical, electronic and administrative procedures to safeguard and secure such information.
Business Days/Delivery Method - Our business days are Monday through Thursday, excluding designated holidays. Our normal business hours are 8:00am until 4:30 pm unless otherwise specified. Please allow 24 to 48 business hours to update customer records. IF YOUR ACCOUNT IS ABOUT TO BE DISCONNECTED OR HAS BEEN TURNED OFF FOR NON-PAYMENT, DO NOT ASSUME PAYMENT BEING MADE ONLINE WILL AVOID SERVICE DISRUPTION. Your online payment must be made by 12:00 noon CST; otherwise you must come into the office before 4:00 pm CST. If you have any questions or do not understand this disclosure, call our office for assistance.
Online Credit Card Payment - This payment is NON REFUNDABLE unless it is an overpayment of a finalized account. A finalized account that is overpaid by a credit card transaction will be issued a refund check by Cullman-Jefferson Counties Gas District.
Contact Information - Cullman-Jefferson Counties Gas District 256-734-1911 or 1-800-321-6572
Limitations - You agree that neither Cullman-Jefferson Counties Gas District nor any party involved in creating or delivering this web site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of this web site. Cullman-Jefferson Counties Gas District assumes no responsibility for and will not be liable for any damages as a result of any viruses, which may affect your computer equipment or other property on account of your access to, use of, or downloading from our web site.
Changes In Terms - It is possible that Cullman-Jefferson Counties Gas District's terms and conditions may change over time. We will post any changes on our web site. Prior notice may not be given, however, where an immediate change is necessary for security purposes of changes to terms and conditions.
Disclaimer of Warranties and Limitation of Liability - Cullman-Jefferson Counties Gas District makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on this site. You expressly agree that your use of this site is at your sole risk and that you are solely responsible for the accuracy of the personal and payment information that you provide.
To the full extent permissible by applicable law, Cullman-Jefferson Counties Gas District disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Cullman-Jefferson Counties Gas District does not warrant that this site, its services, or e-mail sent from Cullman-Jefferson Counties Gas District are free of viruses or other harmful components. Cullman-Jefferson Counties Gas District (as well as its officers, directors, employees, affiliates and bondholders) will not be liable for any damages of any kind arising from the use of this site, any credit card company’s non-authorization of a user’s credit card payment, from a party using this site or for disruptions in service on this site, regardless of the cause, including (without limitation) direct, indirect, incidental, punitive and consequential damages. Cullman-Jefferson Counties Gas District assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.